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Full Job Description
Join Spectrum as a Customer Retention Coordinator – Work From Home!
Are you seeking an entry-level role that offers flexibility, remote work, and a chance to build valuable skills? Spectrum is hiring Customer Retention Coordinators to join our team from the comfort of your home. If you have basic computer skills, reliable internet access, and a friendly attitude, this could be the perfect opportunity for you!
Why You’ll Love This Role
- Flexible Hours: Choose shifts that fit your schedule – part-time or full-time options available.
- Work Remotely: No commute, work wherever you feel most productive.
- Skill Development: Learn customer service, communication, and conflict resolution in a supportive environment.
- Entry-Level Friendly: No experience? No problem! We provide comprehensive training and ongoing support.
What You’ll Do Daily
- Assist customers via phone and online chat to retain their service subscriptions.
- Understand customer needs and offer solutions tailored to their situation.
- Identify potential service issues and escalate to appropriate teams when needed.
- Document customer interactions and maintain accurate records.
- Work collaboratively with your team to meet retention goals.
Contract Details
- Role Type: Contract, with potential for renewal based on performance.
- Schedule: Flexible, including evenings and weekends.
- Compensation: Competitive hourly rate with performance incentives.
Basic Qualifications
- Fluent in English with good reading and writing skills.
- Reliable high-speed internet connection and a quiet workspace.
- Basic computer knowledge and ability to navigate multiple software applications.
- Positive, patient, and helpful attitude towards customers.
Ready to Start Your Remote Career with Spectrum?
Don’t wait! Take the first step towards a fulfilling, flexible job that grows your skills and fits your life. Apply now and become a valued member of our customer retention team!
